Service Policy

 

Equipment Loan Policy

General Guidelines

  • The equipment loan service is available to CURRENT HKUST students, faculty and staff only;

  • The checking out and checking in of equipment is limited to CMZ Service Counter opening hours;

  • The loan service requires prior borrower registration and booking via Staff/Student Request System. Borrower needs to present his/her HKUST Student/Staff ID card in person for verification;

 

Checkout Periods

  • Borrowers are responsible for collecting reserved items in person within 2 days of the loan period start date. Unclaimed reserve items will be released to other borrowers.

  • The borrower is responsible for the safekeeping and proper use of the loaned equipment. Please examine the condition of the loan items before leaving the Loan Counter and notify our staff.

  • Equipment must be returned by the person who borrowed the equipment. Each checkout period lasts 10 working days (maximum), and can be renewed ONCE by submitting renew request at least 2 working days BEFORE due date in advance. Extensions may be allowed upon request, subject to availability and approval.

 

Late Fees, Damages, and Loss

  • Please return the equipment promptly on the agreed-upon date; Late returns may result in late fees or restrictions on future equipment loan requests. 

  • Late fee payment must be settled in full and in person to the CMZ Service Counter staff during its opening hours. Only Octopus Card is accepted for the payment;

  • Borrower should report to the CMZ Service staff immediately about broken or malfunctioning equipment. Do not leave the problem unfixed or continue using it. This may cause further damages;

  • Damage or loss of item/s from a checkout may require the student to pay for the item/s' repairing or replacement costs and penalty will be considered by each case;

  • No additional checkouts can occur until previous checkouts are returned, late fee, repairing or replacement costs are resolved;

  • Borrower cannot personally purchase or provide replacement items;

  • Unreturned checkouts, unpaid fees or repairing/replacement costs will be reported to the instructor or related office for follow-up action.

Please read and understand these equipment loan rules before confirming your equipment loan request. By submitting a loan request, you acknowledge your acceptance and compliance with these rules.